Frequently Asked Questions

Pre-Orders
How do pre-orders work?

Our autograph pre-orders allow you to choose exactly what you want signed before the signing takes place, rather than purchasing an item that has already been autographed.

When a signing is announced, you can select from the items we are offering for that signer, such as photos, posters, Funko POPs, trading cards, masks, props, vinyl records, or other collectibles. Available items vary by signing.

Depending on the signing, you may also be able to choose options such as personalization, character names, quotes, inscriptions, pen color, or other add-ons. Some options may require an additional fee charged by the signer.

After pre-orders close, we bring the ordered items to the signing and have them signed according to the options selected with each order. Items that include third-party authentication are then processed through the applicable authentication service before being prepared for shipment.

Once your order is ready, it will be shipped to you and you will automatically receive an email containing your tracking information.

You can follow the progress of our current signings at any time on our Pre-Order Status page.

When will my pre-order ship?

Pre-orders usually begin shipping approximately 1–2 weeks after the signing is completed. However, processing may take longer depending on the number of orders received for a particular signing, authentication requirements, or other processing needs.

Some orders may also take longer if the items are being sent to a third-party authentication or slabbing service before shipment.

You can view the latest status of each signing on our Pre-Order Status page.

When will my order be shipped?

If you are waiting on a pre-order, please check our Pre-Order Status page for the most current update on your signing, authentication, processing, and shipping status.

Tracking information will automatically be emailed to you once your order ships.

Can I request inscriptions / personalization?

Yes, when those options are offered for the signing. Some signers charge additional fees for personalization, character names, quotes, inscriptions, sketches, or other customizations.

Available options will be shown on the pre-order product page before you place your order.

What if a signing gets delayed or cancelled?

If a signing is cancelled, we issue full refunds. Delays under 12 months are not refundable; delays of 12 months or longer are eligible for a refund.

Signing updates will also be posted on our Pre-Order Status page.

Send-Ins / Mail-Ins
Can I send in my own item?

Yes — most signing events allow send-ins. Check the individual signing page to confirm whether send-ins are available.

How do send-ins work?
  1. Purchase a send-in slot on the applicable signing product page.
  2. Follow our Send-In Instructions.
  3. Clearly label your item with your order number and signing instructions.
  4. Ship your item to us before the send-in deadline.
  5. We bring your item to the signing, have it signed, complete any applicable authentication, and ship it back to you.
How should I package my item?

Use an appropriate protector and clearly label your item with your order number. Please follow our Send-In Instructions for complete labeling and packaging requirements.

If you do not provide a protector, we do not automatically add one when returning your item.

What if my send-in is damaged during shipping?

If your item is damaged while being shipped to us, you are responsible for filing the claim with the carrier. If it is damaged during return shipment from us, we will file the applicable claim.

Additional shipping protection may be offered at checkout. Without additional protection, carrier coverage may be limited.

Buyer Questions
What is Inked?

Inked is a memorabilia company specializing in private autograph signings with actors across film, TV, and pop culture. We give fans access to authentic signed items at affordable prices.

Are the autographs authentic?

Yes — we only use trusted COA providers including Beckett, JSA, PSA/DNA, Fanatics, SWAU, and ACOA. The majority of our items include authentication from Beckett or JSA.

How do I contact support?

Email us at Sales@InkedOfficial.com, or contact us here.

What payment methods do you accept?

Visa, Mastercard, AMEX, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.

Do you offer payment plans?

Yes — interest-free installments are available through Shop Pay when eligible.

Do you ship internationally?

Yes. We cannot ship items that resemble weapons, including swords, knives, prop guns, or similar items, even if they are replicas.

How long does shipping take for in-stock items?

In-stock items usually ship within 1–3 business days. Occasional delays may occur if our team is traveling for a signing or event.

How do I track my order?

Tracking is automatically emailed once your order ships.

What is your return & refund policy?

Return requests must be made within 14 days of delivery. Pre-orders and private signings are non-refundable once placed. Full details are available on our Returns & Refunds page.

Authentication & COA
Do items include a COA?

Yes — signed items include third-party authentication when authentication is included with the item or signing.

I didn't receive a COA. Where is it?

For many witnessed Beckett and JSA authentications, there may not be a separate physical certificate or card included with your item.

Instead, the item will have an authentication sticker containing a QR code and/or certification number. You can scan the QR code or use the certification number to view and verify the item in the Beckett or JSA database.

The authentication sticker itself serves as the verification for the item.

I can't find the authentication sticker on my mask. Where is it?

Authentication stickers on masks are usually placed inside the mask rather than on the outside.

Please carefully check the inside of the mask for the Beckett or JSA authentication sticker and QR code.

How do you package collectibles?

Items are packaged with appropriate protection such as protectors, toploaders, and bubble wrap. For send-ins, we return the protective materials that were provided with your item.

Accounts & Orders
Can I change my shipping address?

Yes — as long as your order has not shipped yet. Contact us through our Contact Form or email Sales@InkedOfficial.com.

Can I cancel an order?

Please review our Refund Policy for cancellation and refund eligibility.

How do I view my order history?

Log in to your Inked Account to view your order history.

Auctions
Do you run auctions?

Yes — we also own Inked Auction, where everything starts at $1. See the Auction FAQ for bidding rules and additional information.

Updates & Announcements
How do I get notified about new signings?

Join our email list, sign up for SMS alerts, or follow us on social media @InkedOfficial to hear about new signings and pre-orders.